What is a B2B customer?
For YCA purposes, B2B means several things. First, a B2B customer may be a customer
who has contract specific pricing. Second, a B2B customer may be a customer
that has tax exemption considerations.
Is your Online Store secure?
We believe we have pursued all available methods to ensure that all purchases
through our Online Store are as secure as possible. Please visit
Store Security for further information.
Does your Online Store require cookies?
The YCA Store requires that cookies are enabled. We create a temporary cookie
to store information about the shopping session. The temporary cookie goes
away when you exit from the browser
What if I am a tax-exempt customer?
If you are a US customer and are exempt from sales tax and have submitted
proper documentation to Yokogawa Corporation of America, your final invoice
will not include such taxes if your are set up as a B2B (business-to-business)
customer. For additional information, see our Online Store
tax information.
What if I have established contract pricing with YCA?
The prices listed in the Online Store do not reflect customer-specific contract
pricing. If you have established contract pricing with Yokogawa Corporation of
America, you can also sign up with us as a B2B (business-to-business) customer
which will provide you with a special login to the Online Store that enables
contract pricing for your profile.
What methods of payment do you accept?
If you are a B2B (business-to-business) customer, the Online Store accepts a purchase order or
credit card order. If you are not a B2B customer we accept credit card orders only. The credit cards
we accept are Visa, Master Card and American Express.
How much do you charge for shipping?
Shipping costs are based on the weight of the products and the shipping location.
See our shipping information for details.
How can I find out the status of my order?
When you place the order you receive an e-mail with the order confirmation. The
order confirmation shows your Order Number. You can then use this Order Number
to check your Order Status. Learn about other ways to
contact us and inquire about your order.
What is your return policy?
If you order products that are either damaged or were ordered in error, you
may return them to Yokogawa Corporation of America within 30 days of the shipping date.
The price will be refunded, less any restocking charge that may be charged at
YCA's discretion. See our Warranties
for warranty information.
What if I decide I don't want to purchase online?
If you do not feel comfortable giving us your payment information online, we
do offer an "off-line" order function at checkout time. With the "off-line"
function, we e-mail you the order form and you fill it out. You can place the
order with YCA via phone, fax, mail or e-mail.
How can I modify the shopping cart?
- To change a quantity, enter the new quantity and click on Update Cart.
- To delete a single item, click on Remove.
- To delete all items from the cart, click on Clear Cart below the
shopping cart.
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